At euvip, your privacy is not an afterthought — it is a commitment we build into every part of the platform. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and how you can exercise your rights. Please read this document in full before using euvip's services.
These cards highlight our core privacy commitments. The full legal text below governs in all cases.
We Never Sell Your Data
euvip does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to operate and improve your euvip experience, and to comply with legal and regulatory obligations.
AES-256 Encryption
All personal and financial data stored on the euvip platform is protected using AES-256 encryption at rest and TLS 1.3 in transit. This is the same standard used by leading financial institutions and government agencies worldwide.
You Control Your Data
You have the right to access, correct, or request deletion of your personal data at any time. euvip will respond to all valid data subject requests within thirty (30) calendar days, free of charge for standard requests.
Minimal Data Collection
We collect only the information genuinely required to deliver our services, comply with applicable law, and prevent fraud. We do not collect sensitive data such as racial or ethnic origin, political opinions, or health records unless legally required.
Marketing Opt-Out
If you have opted in to receive marketing communications from euvip, you may withdraw that consent at any time by contacting our support team or using the unsubscribe mechanism in any marketing email. Opt-outs are actioned within five (5) business days.
PDPA-Aligned Practices
euvip's data handling practices are aligned with the principles of Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to handling your personal data lawfully, fairly, and transparently at all times.
Contents
This Privacy Policy ("Policy") is published by euvip ("euvip", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at euvip.cam. It describes how euvip collects, uses, stores, discloses, and otherwise processes personal data relating to individuals who visit or use our platform ("you", "the User", or "the Member").
euvip is committed to protecting your personal data and upholding your right to privacy. This Policy has been drafted in alignment with the principles established by Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. We encourage you to read this Policy carefully alongside our Terms & Conditions before registering an account or using any euvip service.
By accessing the euvip platform or creating an account, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with the terms of this Policy, you must not use the euvip platform.
This Policy is published in English. In the event of any discrepancy between this English version and any translated version, the English version shall prevail at all times.
This Policy applies to all personal data processed by euvip in connection with:
This Policy does not apply to third-party websites, services, or applications that may be linked from the euvip platform.uvip is not responsible for the privacy practices of any third-party service providers, and you should review their respective privacy policies independently.
For the purposes of this Policy, the following terms shall carry the meanings ascribed to them below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that relates to an identified or identifiable natural person, including but not limited to name, email address, phone number, date of birth, identification document details, IP address, and device identifiers. |
| "Processing" | Any operation or set of operations performed on personal data, including collection, recording, storage, adaptation, retrieval, disclosure, use, and deletion. |
| "Data Controller" | euvip, as the entity that determines the purposes and means of processing personal data collected through the platform. |
| "Data Processor" | Any third party that processes personal data on behalf of euvip pursuant to a written data processing agreement. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of agreement by the data subject to the processing of their personal data for a stated purpose. |
| "PDPA" | Malaysia's Personal Data Protection Act 2010, together with any subsidiary legislation and regulatory guidance issued thereunder. |
| "KYC" | Know Your Customer — the identity verification and document collection process required under anti-money laundering obligations. |
euvip collects personal data through several channels depending on how you interact with the platform. The categories of personal data we collect include:
4.1 Registration & Identity Data
4.2 Identity Verification (KYC) Data
4.3 Financial & Transaction Data
4.4 Technical & Device Data
4.5 Communications Data
Note: euvip does not collect or store full payment card numbers. Card transactions are processed through PCI-DS compliant payment gateway providers. euvip only receives masked card identifiers and transaction status confirmation.
euvip processes your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Administration | Creating, managing, and maintaining your euvip Member account, including authentication and security controls. |
| Service Delivery | Providing access to casino games, live dealer tables, sports betting markets, and processing deposit and withdrawal transactions in MYR. |
| KYC & AML Compliance | Verifying your identity and age (21+ requirement), screening against sanctions lists, and fulfilling anti-money laundering obligations under applicable law. |
| Responsible Gambling | Monitoring gaming behaviour, administering self-exclusion and deposit limit tools, and identifying players who may require support. |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent transactions, bonus abuse, and other security incidents. |
| Customer Support | Responding to enquiries, resolving disputes, and improving service quality based on support interaction records. |
| Marketing (Consent-Based) | Sending promotional offers, loyalty programme updates, and platform news to Members who have opted in to receive such communications. |
| Platform Analytics | Analysing aggregated, anonymised usage data to improve platform performance, user experience, and game library curation. |
| Legal Compliance | Meeting obligations imposed by applicable laws, regulatory authorities, or court orders. |
euvip processes personal data one or more of the following legal bases, in accordance with the PDPA and applicable data protection principles:
euvip does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality and data protection obligations:
7.1 Payment Service Providers
Processing your deposit and withdrawal transactions requires sharing necessary financial identifiers with our licensed payment service providers, including those operating the FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and bank transfer infrastructure. Only the minimum data required for transaction processing is shared.
7.2 Identity Verification & KYC Partners
To fulfil our KYC and AML obligations, we work with accredited identity verification service providers. Your identity documents are transmitted to these partners via encrypted channels and are not retained beyond the verification period, except where required by law.
7.3 Game Content Providers
To facilitate your access to casino games and live dealer services from providers such as Pragmatic Play, Evolution Gaming, and others, certain anonymised technical session data may be shared with those providers for game integrity and RNG audit purposes.
7.4 Regulatory & Law Enforcement Authorities
euvip will disclose personal data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where required or permitted by applicable law, including in response to valid subpoenas, court orders, or regulatory investigations.
7.5 Professional Advisors
euvip may share personal data with legal, financial, and audit advisors subject to professional secrecy obligations, where necessary for the operation and legal protection of the business.
No Third-Party Marketing: euvip will never share your personal data with third parties for their own marketing purposes. All data sharing is strictly limited to the operational purposes described in this Clause.
euvip retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account Registration Data | Duration of active account plus five (5) years after account closure, for AML/legal compliance purposes. |
| KYC Identity Documents | Minimum five (5) years from submission, as required under applicable AML regulations. |
| Transaction Records | Seven (7) years from the date of transaction, for financial audit and regulatory compliance purposes. |
| Customer Support Records | Three (3) years from the date of the final interaction, for service quality and dispute resolution purposes. |
| Marketing Preferences | Retained until consent is withdrawn or the account is closed. Opt-out records are retained indefinitely to prevent re-contact. |
| Technical & Device Data | Thirteen (13) months from the date of collection, in line with standard analytics retention practice. |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in manner that prevents reconstruction. Where data must be retained beyond the standard period due to an ongoing legal dispute or regulatory investigation, it will be retained until the matter is resolved and the legal hold is lifted.
euvip implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security infrastructure includes:
While euvip takes all reasonable measures to protect your personal data, no data transmission over the internet or electronic storage system is entirely immune from risk. You are responsible for maintaining the security of your own account credentials and should notify us immediately at[email protected] if you suspect any unauthorised access to your account.
euvip uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. euvip uses the following categories of cookies:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Essential for the platform to function — including session management, authentication, and security controls. Cannot be disabled. | No |
| Functional | Remembers your preferences such as language settings and display options to personalise your experience. | Yes |
| Analytics | Collects anonymised data on platform usage patterns to help euvip improve performance and navigation. Data is aggregated and not linked to individual users. | Yes |
| Marketing | Used to track whether marketing communications have been opened or acted upon, to measure campaign effectiveness. Only applied where marketing consent has been given. | Yes |
You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain categories of cookies may affect the functionality of the euvip platform. Strictly necessary cookies cannot be disabled as they are required for core platform operations.
In operating a global platform infrastructure, euvip may transfer your personal data to servers or service providers located outside of Malaysia. Where such international transfers occur, euvip ensures that adequate safeguards are in place to protect your personal data, including:
By using the euvip platform, you acknowledge and consent to the transfer of your personal data internationally on the terms described in this Clause.
Subject to applicable law and certain limitations (including where processing is required for legal compliance), you have the following rights in relation to your personal data held by euvip:
Right of Access
Request a copy of the personal data euvip holds about you, along with information on how it is being processed.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held on your account. You may also update most details directly within your account settings.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose collected, subject to legal retention obligations (e.g., AML record-keeping requirements).
Right to Restrict Processing
Request that euvip restricts processing of your personal data in certain circumstances, such as while rectification request is being assessed.
Right to Data Portability
Request a structured, machine-readable copy of the personal data you provided to euvip, for transfer to another service provider where technically feasible.
Right to Withdraw Consent
Withdraw any previously given consent for processing (e.g., marketing communications) at any time, without affecting the lawfulness of prior processing.
To exercise any of the above rights, please contact our support team at [email protected] with "Data Rights Request" in the subject line. We will acknowledge your request within five (5) business days and aim to respond substantively within thirty (30) calendar days. We may require proof of identity before processing any data rights request.
euvip is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If we discover that personal data has been collected from an underage individual, we will immediately suspend the associated account and delete the data in accordance with our retention policy, except where retention is required by applicable law.
Age verification is a mandatory step in the euvip KYC process. All Members are required to provide documentary proof of their date of birth before any withdrawal can be processed. If you have reason to believe that a person under the age of 21 has registered an account with euvip, please notify us immediately at [email protected].
Parents and guardians are encouraged to use parental control software to prevent underage individuals from accessing online gaming platforms. euvip supports the use of such tools and can provide guidance on reputable options upon request.
euvip reserves the right to update or amend this Privacy Policy at any time. All revisions will be published on this page with an updated "Last Updated" date. For material changes that significantly affect how we process your personal data, euvip will notify registered Members by email using the address associated with their account.
Your continued use of the euvip platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the platform and may request account closure in accordance with our Terms & Conditions.
The current version of this Privacy Policy was last updated on 1 January 2026. We recommend reviewing this page periodically to remain informed of how your data is being processed.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by euvip, please contact our Data Protection team using the details below. All privacy-related correspondence should be submitted in English to ensure the fastest and most accurate response.
Support Hours (MYT)
Daily, 9:00 AM – 3:00 AM
Headquarters
Kuala Lumpur, Malaysia
Response Time
Within 5 business days (acknowledgement)
Full response within 30 calendar days
For queries relating to our general Terms of Service, please refer to the Terms & Conditions page. For queries relating to responsible gambling tools and self-exclusion, please visit our Responsible Gambling page.
Knowing how your data is handled is the first step to playing safely. Explore the euvip platform with the confidence that your privacy and security are always priority.
For players aged 21 and above only. Please gamble responsibly.