euvip Terms & Conditions

1 Introduction

These Terms and Conditions (hereinafter referred to as the "Agreement" or "Terms") constitute a legally binding agreement between you (the "User", "Member", or "Player") and euvip (hereinafter referred to as "euvip", "we", "us", or "the Platform"), the operator of the online gaming and sports betting platform accessible at euvip.cam.

By accessing, browsing, registering on, or placing any wager through the euvip platform, you acknowledge that you have read, understood, and agree to be bound by this Agreement in its entirety, together with our Privacy Policy and Responsible Gambling Policy, each of which is incorporated into this Agreement by reference.

If you do not agree with any part of these Terms, you must immediately cease use of the euvip platform and refrain from registering an account. Continued access to or use of the platform following any amendments to these Terms shall constitute your acceptance of such amendments.

2 Definitions

For the purposes of this Agreement, the following terms shall have the meanings ascribed to them below:

3 Account Eligibility

To register and maintain an active Account with euvip, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. euvip operates a strict 21+ age policy for all gaming activities on the Platform.
• You must be a natural person. Corporate entities, partnerships, and organisations may not register Accounts.
• You must not be a resident of, or accessing the Platform from, a Prohibited Jurisdiction.
• You must not be an employee, contractor, director, officer, or agent of euvip, or any immediate family member of such person.
• You must not be subject to any self-exclusion agreement, cooling-off period, or similar restriction imposed by euvip or any other gaming operator.
• You must have full legal capacity to enter into binding contracts under the laws of your jurisdiction of residence.

euvip reserves the right, in its sole discretion, to request documentary proof of eligibility from any Member at any time. Failure to provide such documentation within a reasonable timeframe will result in Account suspension pending resolution.

4 Account Registration & KYC

4.1 Registration Requirements

Each Member may hold only one (1) Account on the Platform. You are required to provide accurate, complete, and up-to-date information during registration, including your full legal name, date of birth, residential address, email address, and Malaysian phone number. Providing false or misleading information is a material breach of this Agreement.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials. euvip strongly recommends enabling two-factor authentication (2FA) on your Account. You must notify our support team immediately if you suspect any unauthorised access to your Account. euvip shall not be liable for losses arising from unauthorised access resulting from your failure to secure your login credentials.

4.3 KYC Verification

Before any withdrawal request can be processed, Members must complete euvip's KYC verification process by submitting the following documents:

• A clear copy of a valid government-issued photo identification document (e.g., Malaysian identity card — MyKad, or valid passport);
• Proof of residential address dated within the last three (3) months (e.g., utility bill, bank statement, or official government correspondence); and
• Where required, documentation verifying the source of funds used to deposit into the Account.

euvip reserves the right to request additional documentation at any time and to suspend withdrawal privileges pending completion of verification. Processing times for KYC verification are typically within 24 to 72 business hours.

4.4 Account Inactivity

An Account that has recorded no login activity for a continuous period of twelve (12) months will be classified as dormant. euvip reserves the right to apply a monthly dormancy administration fee of RM10 (or the remaining balance if lower) to dormant Accounts. Members will be notified by email prior to any dormancy fees being applied.

5 Deposits & Withdrawals

5.1 Deposits

The Platform accepts deposits in Malaysian Ringgit (MYR) via the following methods: Touch 'n Go eWallet, Boost, GrabPay, DuitNow QR, FPX, direct bank transfer (Maybank, CIMB, Public Bank, Hong Leong), Visa, Mastercard, and selected cryptocurrencies (USDT, BTC). The minimum deposit amount is RM30. Deposits processed via DuitNow and FPX are typically credited to the Account Wallet instantaneously.

euvip does not accept deposits from third-party payment sources. All deposits must originate from a payment account held in the Member's own name. Deposits originating from unverified or third-party sources may be held pending investigation and returned to the originating source.

5.2 Withdrawals

The minimum withdrawal amount is RM50. All withdrawal requests are subject to the following conditions:

• The Member's Account must have completed KYC verification;
• There must be no active bonus wagering requirements outstanding on the Account;
• The withdrawal method must correspond to the deposit method used, where technically feasible;
• Withdrawals are processed to Malaysian bank accounts (Maybank, CIMB, Public Bank, Hong Leong, and others) within five (5) to thirty (30) minutes during operational hours (9:00 AM – 3:00 AM MYT).

euvip reserves the right to request additional verification before processing withdrawals, particularly where unusual account activity or significant transaction volumes are detected. Maximum daily withdrawal limits vary by membership tier: Bronze (RM5,000), Silver (RM10,000), and Gold VIP (RM2,880 as standard, subject to VIP agreement).

5.3 Currency

All transactions on the Platform are conducted in Malaysian Ringgit (MYR). No currency conversion fees are applied by euvip. Any foreign exchange costs incurred at the payment provider or banking level are the Member's responsibility.

6 Betting & Gaming Rules

6.1 General Wagering Rules

All bets placed on the Platform are final once confirmed. euvip shall not be obligated to reverse or void any wager except in circumstances of demonstrable technical error, cancellation of the relevant event, or as expressly provided in the applicable game or sports betting rules.

6.2 Sports Betting

euvip offers betting markets on a wide range of sporting events including, but not limited to, Liga Super Malaysia, the English Premier League (EPL), La Liga, Bundesliga, UFC, and international badminton. Bet settlement is governed by the specific rules published for each sport and market. In-play (live) betting odds are subject to change at any time during the event.

6.3 Casino & Live Casino

All casino game outcomes are determined by certified Random Number Generator (RNG) systems, independently audited for fairness. Live casino games are streamed from certified studios. euvip publishes indicative Return to Player (RTP) percentages for each game, which represent long-run statistical averages and do not guarantee individual session outcomes.

6.4 Void Bets

euvip reserves the right to void any bet placed at incorrect odds resulting from a manifest technical error, or placed in circumstances where the Member had prior knowledge of the event's outcome. Voided bets will have the original stake returned to the Member's Wallet.

7 Bonuses & Promotions

All bonuses and promotional offers made available through the Platform are subject to the specific terms and wagering requirements published alongside each promotion. General conditions applicable to all bonuses include:

• Bonus funds must be wagered a minimum number of times (the "wagering requirement") before any associated winnings become eligible for withdrawal. The applicable wagering requirement is stated in the individual promotion's terms.
• Unless otherwise stated, bonuses apply to slots and eligible casino games only. Live casino games and sports betting may contribute at a reduced rate or not at all toward meeting wagering requirements.
• Only one bonus may be active in a Member's Account at any given time, unless expressly stated otherwise.
• euvip reserves the right to withdraw, amend, or cancel any bonus offer at any time and without prior notice, provided that existing active bonus wagering requirements already in progress will be honoured.
• Bonuses are non-transferable and have no cash value until all applicable wagering conditions have been satisfied.
• Any attempt to abuse the bonus system — including but not limited to coordinated betting, bet mirroring, or exploiting promotional mechanics — will result in forfeiture of the bonus and associated winnings, and may result in Account suspension.

8 Prohibited Conduct

The following activities are strictly prohibited on the Platform. Violation of any prohibition in this Clause constitutes a material breach of this Agreement and may result in immediate Account suspension, forfeiture of balances, and, where applicable, referral to law enforcement authorities:

• Registration by or on behalf of a person under the age of 21;
• Creating more than one Account per individual;
• Providing false, misleading, or fraudulent information during registration or KYC;
• Using the Platform for any money laundering, terrorist financing, or other illicit financial activity;
• Attempting to manipulate game outcomes, exploit software vulnerabilities, or use automated betting systems (bots);
• Accessing the Platform from a Prohibited Jurisdiction through the use of VPNs, proxies, or other circumvention technologies;
• Engaging in chargebacks, fraudulent payment disputes, or any conduct intended to deprive euvip of legitimately owed funds;
• Harassing, threatening, or abusing euvip staff or other Members.

9 Account Suspension & Closure

euvip reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of this Agreement;
• Suspected fraud, money laundering, or other criminal activity;
• Failure to complete KYC verification within a reasonable timeframe;
• A Member's voluntary request for self-exclusion under the Responsible Gambling Policy;
• Receipt of a formal demand from a regulatory body or law enforcement authority.

Upon Account closure, any legitimate remaining balance (net of outstanding bonus wagering obligations, fraud investigations, or regulatory holds) will be returned to the Member via the original deposit method, subject to completed KYC verification.

Members wishing to close their own Account voluntarily may do so by contacting our customer support team at [email protected]. Voluntary closure requests are processed within five (5) business days.

10 Limitation of Liability

To the fullest extent permitted by applicable law, euvip's aggregate liability to any Member in connection with this Agreement shall not exceed the total net deposits made by that Member into their Account in the twelve (12) months immediately preceding the claim.

euvip shall not be liable for any indirect, incidental, consequential, or punitive damages arising from a Member's use of or inability to use the Platform, including but not limited to:

• Loss of gaming winnings due to technical failure, connectivity interruption, or platform maintenance;
• Errors or delays in odds or results caused by third-party data feeds;
• Losses arising from a Member's failure to comply with these Terms;
• Force majeure events including but not limited to natural disasters, regulatory actions, cyberattacks, or telecommunications failures.

11 Responsible Gambling

euvip is committed to promoting responsible gambling practices. The Platform provides tools enabling Members to manage their gaming activity, including deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion. These tools are available at no cost to Members and take effect immediately upon activation.

Members experiencing difficulties with gambling are encouraged to use these tools and to seek support from qualified organisations. The euvip platform is strictly operated for entertainment purposes. This platform is for players aged 21 years and above only.

For full details on our responsible gambling obligations and the tools available to Members, please refer to our dedicated Responsible Gambling page.

12 Intellectual Property

All content on the euvip Platform, including but not limited to software, text, graphics, logos, icons, images, audio clips, game engines, and the compilation thereof, is the exclusive property of euvip or its licensed content providers and is protected by applicable intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial gaming purposes. No content may be copied, reproduced, distributed, transmitted, displayed, published, or otherwise exploited without the prior written consent of euvip.

13 Governing Law & Dispute Resolution

This Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes) shall be governed by and construed in accordance with the laws of the jurisdiction in which euvip holds its applicable operating licence.

In the event of a dispute between a Member and euvip, the Member is encouraged to contact our customer support team at [email protected] in the first instance. euvip is committed to resolving Member complaints promptly and fairly, typically within five (5) business days of receipt.

Where a complaint cannot be resolved directly, Members may escalate the matter to the relevant licensing authority or independent dispute resolution body, details of which are available upon request from our support team.

14 Amendments to These Terms

euvip reserves the right to modify, update, or replace any part of these Terms & Conditions at any time. All amendments will be published on this page with an updated "Last Updated" date at the top of the document. For material changes, euvip will endeavour to notify registered Members by email using the address associated with their Account.

A Member's continued use of the Platform after any amendments to these Terms have been posted constitutes acceptance of the revised Terms. If a Member does not agree with any revised Terms, they must cease use of the Platform and close their Account in accordance with Clause 9.

15 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact our customer support team using the details below. All correspondence should be in English to ensure the fastest possible response.

For matters relating to responsible gambling, including self-exclusion requests, please refer to our Responsible Gambling page. For privacy-related queries, please refer to our Privacy Policy.